Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”
One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.
Lee will be speaking on:
- You Can Create Disney Magic Too! – Keynote: The Disney organization is known for its success. Learn how to create magic in your business. Lee will share with you Disney’s secrets to success:
• The formula for growth
• Techniques that create a culture of excellence
• How to provide world class customer service
• Developing leadership and management
• How to achieve extraordinary business
- The Customer Rules: Learn why the customer always rules and how to deliver sensational service that keeps them coming back for more. Lee reveals everything he learned in his 42 year career about serving customers with such consistency, efficiency, creativity, and sincerity that they’ll never want to do business with anyone else but you. As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop or an independent real estate agent. It is never too late to learn new ways to take care of previous clients and ways to attract new ones.